?????? Thank you for visiting our Karen Millen?outlet store.Here we are providing the frequently asked questions as well as the answers to assist you. We hope it make clear and informative for your online shopping.
1. Can I trust to shop on this website?
??? Many people are concerned about the security of online transactions. We can assure you of the safety of the shipping on our website as well as the quality of products sold. It is safe to shop here; we do not continue to have your payment information on the website after you shopping. We also do not provide your personal information to other parties.
2. Is my personal information safe?
??? Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.
3. How could I place an order?
???You may place an order with us by creating an online account. Once you have created an account you can log in at any time to place an order. For a faster checkout experience, we also offer the option to checkout without creating an account.
4. What do I need to do if I want to cancel my order after it being placed?
????Please contact us within 12 hours when you pay us if you want to cancel or change order. We are unable to accept cancellations for products that have already been shipped and our Return Policy will apply in that case. A new order is needed to be placed if a change is needed within 24 hours before original order being shipped, we will cancel the original order at the same time.
5.What payment methods we accept?
?? We accept Credit Card,Western Union,karen millen dresses,Money Gram and Bank transfer.
6.How much is the shipping cost?
?? All of the orders in our store are free shipping.Fast and safe shipment are provided to our customers.
7. Does the price include tax fee?
??? The price we charge includes tax fee. So you don't have to pay again.
8.How long does the shipping take?
?? We will send your order to you within 24 hours, and usually, you can receive the goods in 6-9 days.
9.Can you ship to my country?
???We can ship to all the countries around the world.
10. How do I track my order?
??? After we send out your order, we will email you the tracking number and tracking links to your registered email address. Simply enter this information into the proper fields and click on the track button. Please contact us via email if you need further tracking assistance.
11. What should I do when I receive the product(s)?
??? Please make sure that the product(s) is in good condition because it will be hard for us to accept returning and exchanging for product(s) which is damaged by human nature. So we suggest you to check the products the very time you receive them. If the damage is caused by us, inform us in time, please. We will confirm the damage seriously and give you a free exchanging.
12. What should I do if the shipment is lost or stolen?
????It is unlikely in that case. But if the goods damaged or lost,we will resend you another for compensating. But if the postal service delivers the goods to the wrong address you provided or you have moved of changed your address without notifying us in advance, we can do nothing to recover your order.
13. As a wholesaler, Do you wholesale Karen Millen?
?? If you want to wholesale Karen Millen items,please feel free to contact us.
14. I am looking for Karen Millen clothing that are not listed on your site, can you provide them?
?? If in this case, please contact us with a picture,Karen Millen Multicolor, a serial number or the model number of the goods. The more details were given, the easier and quicker to locate the goods in the factory.
15. For more details please feel free to contact us.
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